A SAD STORY WITH A GREAT OUTCOME – – – – –
This was a GREAT skillet, but recently (7 years after purchase) it has become unusable. We will find out if Berndes will stand behind their Lifetime Warranty. I will post their reply below. I approached them as a consumer, so they did not know that this entire situation was echoed here at Grandpa Cooks.
The First Note from Grandpa
I am the main cook in our family. I got my Berndes 11″ skillet about 6-7 years ago. I loved it. I treated it well, never used abrasives, never exceeded 450º and oiled it before each use. The non-stick finish has eroded and the skillet is no longer usable. I was going to throw it away, but see that it had a lifetime warranty. How do I take advantage of that warranty?
The First Surprise
I must say that I am truly impressed. Not only did I get a reply, but it came within about 48 hours of my original message. More to come as I have it.
The Reply from Berndes
Robert,
Hello! We are the US distributor for Berndes Cookware. We received your email from the headquarters in Germany. We see that you have a pan that is showing signs of wear. We are happy to inform you that we will go ahead and send you a replacement. If you are able please send a photo of the whole pan and measure the pan from outer rim to rim in inches. Is this a fry pan or a different pan? Please let us know this information so we can see if we have that same pan available. Also please provide your shipping address. We will await your reply.
Thanks and have a good day!
We Really Care!
Amanda Stemen
Receptionist / Client Support
Range Kleen Mfg. Inc
4240 East Rd.
Lima, Ohio USA 45807
My Reply – Berndes wanted More Information
What a pleasure to hear from another person from Ohio. I moved to Arizona from M
arion, Ohio nearly 30 years ago. I was also pleased to get a reply so promptly.
Attached is a measured top photo. It is an 11 inch skillet. My mailing address is … (Address removed for my privacy)
Sincerest thanks,
Robert Andrews
The Result: Berndes Just Earned a Lifelong Customer
So Maggie (my dog) started going crazy. She does that whenever a delivery person comes to the door. I had ordered two cookbooks, but nothing that I was expecting in a large box, but this was a VERY large box. I opened the box and there it was… my brand new Berndes pan – exactly like the other one, except new!
For those of you who have gone to the expense of buying quality cookware (especially non-stick) please review the rules about how to treat your precious skillets. If you are looking to invest in something with which you will be happy, give Berndes a try. Here is a link to Amazon for a quick and easy review of everything they have to offer. Thanks Berndes for a job VERY well done.
Robert Andrews
Grandpa Cooks
SEE MY POST Care of your Non-Stick Skillets
